Shipping policy
Product type
■Normal merchandise
We aim to ship within 3~7 business days (excluding Saturdays, Sundays, holidays, etc.) after confirming payment.
※Actual results for December 2024: 4 days to ship
■presale Products
Delivery time depends on the product and the timing of your order.
※Please note that if you purchase different types of items, they will be shipped after all items are in stock.
Shipping Charges
Arrives within 7 to 28 business days after shipping, depending on the destination country.
■Japan
| Order(s) | Shipping Fee | Estimated Delivery |
| Under ¥12000 | ¥800 | 7-28 business days |
| Over ¥12000 | Free | 7-28 business days |
■Korea
| Order(s) | Shipping Fee | Estimated Delivery |
| Under ₩150000 | ₩8000 | 7-28 business days |
| Over ₩150000 | Free | 7-28 business days |
■Other countries (including North America and Europe)
| Order(s) | Shipping Fee | Estimated Delivery |
| Under ¥17000 | ¥2000 | 7-28 business days |
| Over ¥17000 | Free | 7-28 business days |
Duties and Taxes
We currently make every effort to cover all duties and fees; however, in the unlikely event that duties, import taxes, fees, or taxes are incurred, the customer is responsible for payment. (0 incurred in 24 years)
If the recipient refuses to pay duties and customs fees, we are not responsible for packages that are not delivered.
Delivery
No refunds or exchanges will be made for packages that have been confirmed for delivery. Please ensure that the delivery address is correct and secure. No refunds will be given for orders not received due to an incorrect, incomplete, or insecure shipping address. Items marked as undeliverable due to an incorrect shipping address will only be reissued if they are returned and a reshipment fee will be charged. If you notice that your order information is incorrect, please contact info@wondernoah.com as soon as possible before your order is shipped with your order number and correct information. Packages refused by the recipient will not be refunded or exchanged. Because we ship from overseas, packages are never returned to our warehouse.