Refund policy

Thank you for using WONDER NOAH.
In the unlikely event that the product has a defective part
We will respond with "Return Guarantee Support".
If you find any defects, please contact us from the official LINE "Contact Us".

[Return conditions not applicable]
・Returns and exchanges due to customer convenience (color, size, etc.)
・If the tracking information label, tag, or accessory at the time of delivery has been removed or is missing
・Items that have passed 3 days or more after arrival
・Items that have been used, repaired, washed, or cleaned
・Products with odors, stains, or scratches from customers

*Delivery to Hokkaido, Okinawa, and remote islands may be delayed.

*The delivery date is only a guideline. Please note that it may change depending on the logistics situation.
*The stated size is measured by laying flat, and there may be some errors.
*Overseas products have looser product standards than Japanese products, and the sewing and making may be rough.
* Depending on the monitor or display environment you are viewing, the actual product may look different in color, texture, etc. We do not accept returns or exchanges for customer reasons such as changing the size, color, image, or actual size.
This is an overseas product, so the size may vary from 1cm to 10cm.
As this is an overseas product, there may be differences between the photo and the fabric material.
As this is an overseas product, sewing may be rough. There may be fraying, unfinished threads, no washing tag, wrinkles, loose beads, and buttons. Please purchase after understanding.
As this is an overseas product, some bottoms such as jeans and denim may not have holes in the buttonholes. In that case, please note that you will have to open the holes yourself.
We cannot exchange or return items that have smells or stains or have been tried on or washed.
Items cannot be exchanged/returned after 3 days have passed since they arrived.

[Flow from defect confirmation to return]
(1) First, please check the [Excluded return conditions].
We accept inquiries such as holes of 3 mm or more on the surface, stains, and sizes that are different.
②Please attach the following order information and an image of the defective part and send it to us.
We will get back to you within 2 business days.
·order number#
·Product name
・Image that seems to be a defective part
*Refunds will be given if you contact us within 3 days of receiving the product, only if the product is defective or damaged.
*We will bear the return shipping fee due to initial defects and damage.
③ Once we have confirmed the defect, we will process the refund.

[Refund method]
We will process refunds by bank transfer and various payment methods.