When will my order arrive?
The shipping period varies depending on the product type.
It takes about 3 to 10 days (excluding weekends and holidays) from confirmation of payment to shipment.
■ presale products
The delivery time varies depending on the product and the timing of the order.
Normally, it takes about 5 to 15 days (excluding weekends and holidays) from confirmation of payment to shipment.
It takes about 1 to 3 days (excluding weekends and holidays) from confirmation of payment to shipment.
*If you are purchasing a product that will be shipped immediately, please purchase the one with the [Immediate shipping] notation. After ordering a regular product, it is not possible to change it to a product that will be shipped immediately.
*Please note that if you purchase different types of products, they will be shipped after all the products are ready.
Have you placed your order properly?
If it is displayed in the order history of My Page, it has been completed successfully. Please check them.
If it is not displayed, please check whether you have logged in with a different email address (including mis-registration).
(*The contents of the order confirmation will be displayed in the order history.)
Please note that the receipt of the order completion email may not be delivered due to incorrect registration of the member's email address or the security settings of the email software. Please note.
Can I check the details of my order?
You can check the order completion email, or if you have an account, you can check the order status from "Menu" → "Login" → "Order History".
I haven't received my email.
Our e-mails such as order reception e-mails and shipping e-mails will be sent from [ firstname.lastname@example.org ].
If the domain is set to be rejected, please cancel the designation of [@gmail.com].
Also, depending on your device settings, it may have been sorted into the spam folder, so please check.
In addition, if you use "domain specified reception" or "rejection of spoofed mail" of your cell phone mail address, the mail may not be delivered.
We apologize for the inconvenience, but please check your settings and add our email address to your permitted email addresses.
I want to change the shipping address.
If you would like to change your shipping address, please contact us immediately.
From "Inquiries" on the official LINE,
"Customer after ordering" → "Delivery" → "I want to change the delivery address"
We will accept more.
However, please note that changing the delivery address after the order has been confirmed may incur additional shipping charges .
In addition, we cannot accept any address changes after the shipping notification , so please make your own arrangements from the tracking number we have sent you .
I received an out of stock email after placing my order.
We receive orders from many customers at the same time, so there may be rare cases where the product is sold out due to misplacement, etc., and the product cannot be delivered.
In addition, there are many cases in which an unexpected product defect is discovered at the time of shipping, etc., and a replacement stock cannot be prepared.
We apologize for the inconvenience and appreciate your understanding.
I was away for a long time and did not receive it, what should I do?
If the delivery company's pick-up deadline has passed, it will be returned to us. In that case, we do not accept resending, so please make sure that you can pick it up before ordering.
About product color and design
The product images are posted as close to the actual product as possible. Please be sure to check the image on the product page for the color and design.
*There may be differences in color depending on your monitor settings.
Is it possible to specify the date and time?
We are very sorry, but we cannot specify the date and time.
The size doesn't fit, can I return/exchange it?
I'm sorry. Only if the product itself is defective or missing, it will be eligible for return / refund.
If you have any questions about the size, please contact us from the official LINE "Contact Us" → "Product Questions" before purchasing.
Is cooling-off possible?
"Cooling-off" is a system applied to door-to-door sales. Application of cooling-off is not obligatory for mail-order sales.
Our Internet sales are mail-order sales that allow customers to access and make their own decisions before placing an order, and to understand and confirm the details of their purchases, so the cooling-off system does not apply.
Can you issue a receipt?
We do not issue separate receipts. For documents that can be used as a receipt, please check each payment method item below.
・Credit card payment
Please use the statement of charges issued by each credit card company as a receipt.
(Because the credit card company bills the customer, we cannot issue a receipt.)
Please note that we cannot issue receipts.
I forgot to use my coupon. Is it okay to apply after purchase?
We are very sorry, but the coupon cannot be used after the purchase.
Please use it on your next purchase.