User Guide/Precautions

[Notes from the shop]

*Because there are many cases where the address is incorrect when ordering, please check before confirming your order. In addition, we are not responsible for any mistakes or omissions in the address. Please note.

*If you are purchasing a product that will be shipped immediately, please purchase the one with the [Immediate shipping] notation. After ordering a regular product, it is not possible to change it to a product that will be shipped immediately.

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[About delivery and shipping]

■ Standard delivery

It takes about 10 to 26 days (excluding weekends and holidays) from confirmation of payment to shipment.

*As of October 2022, it takes an average of 8 to 15 days (excluding weekends and holidays) to ship.

Same-day shipping products

It takes about 1 to 3 days (excluding weekends and holidays) from confirmation of payment to shipment.

Flow from order to delivery🚚

STEP1. Product arrangement (4-6 business days after ordering)
After your order (payment confirmation) is completed, we will place an order with the manufacturer on the next business day → We will inspect the product, carefully wrap and pack it, and prepare for shipment.

STEP2. Ship products from overseas to domestic warehouses (3 to 10 business days after ordering)
From the overseas shipping base, it passes through customs and is airlifted to Japan → After arriving in Japan, it passes through customs again and is transported to a domestic warehouse.

STEP3. Ship from domestic warehouse (4-7 business days after order)
After the product arrives at the warehouse, it is carefully inspected again to make sure there are no problems, packed, and then shipped to the customer through a delivery company.

*Shipping time may vary for each product. Please note that it may take longer than usual.

*If you order multiple items, they will all be shipped together. Please be careful if you purchase same-day shipping products and regular products together.

*Delivery to Hokkaido, Okinawa, and remote islands may be delayed.

*The delivery date is only a guideline. Please note that it may change depending on the logistics situation.

[Regarding the product arrival and departure period]

We have overseas warehouses, and we are preparing to order after receiving an order.
Please note that we may cancel your order after receiving your order if the product is out of stock.

○ Cancellation Please note that we cannot accept returns or cancellations for customer's convenience after placing an order.

[Regarding return/exchange conditions]

Only in cases where initial defective products or damage can be seen, we will exchange them for new products if you contact us within 3 days after the product arrives.

In addition, we will bear the return shipping fee due to initial defects and damage.

Please note that we cannot accept returns or exchanges in the following cases.
・Returns and exchanges due to customer's convenience (color, size, etc.)
・Products without tags ・Slightly frayed seams ・Products that have passed 3 days or more since arrival ・Products that have been used, repaired, washed, or cleaned Product with scratches

If the difference in color grade is less than 3 and the diameter of the stain/blemish is less than 2 cm

If the hole is less than 3mm in diameter on the front of the product, less than 1cm in diameter on the back of the product, and less than 5mm in diameter in the pocket

If the fray is less than 1 cm in diameter

・ Minor design differences (existence of buttons and pockets, difference in number of colors, etc.)

・Sale, lucky bag product

*The stated size is basically measured when laid flat, and there may be an error of 1 cm to 10 cm .

*Overseas products have looser product standards than Japanese products, and the sewing and making may be rough.
* Depending on the monitor or display environment you are viewing, the actual product may look different in color, texture, etc.

[If you do not receive an order completion email]

There is a possibility that there is a mistake in the e-mail address registered at the time of ordering, or it may have entered the spam mail, so please check once.

[Regarding long-term absence and incomplete address]

If the customer is not available, Sagawa Express or Yamato Transport will contact you with an absence notice. Please request redelivery by yourself from the notice of absence.

In addition, products that have passed more than 7 days from the date of shipment will be automatically returned to the overseas warehouse.
*If there is an error in the shipping address, it will be returned as the address is unknown.
* Products that have expired will be discarded, so we cannot accept any correspondence such as re-shipment or refund under any circumstances.

・There are a lot of omissions in the street address, so please check when purchasing.
If cancellations continue due to customer's convenience (long-term absence, incomplete address), we will take measures to limit payment methods.
We ask that you receive the ordered products within the period.

[About payment method]

This site supports the following payment methods.

·credit card
Card payments can be made with VISA, Mastercard, JCB, and American Express brands.

If you are using Google Chrome, you can pay with your Google Pay account.
On the payment screen, select Google Pay from Express Checkout.

You can use Apple Pay to make payments on the web in Safari on your iPhone, iPad, or Mac.
On the payment screen, select Apple Pay from Express Checkout.

・Mobile carrier payment (SOFTBANK, AU, DOCOMO)
You can use the payment together with the mobile charges of the three major mobile carriers.
After confirming your order, you will be redirected to the carrier billing screen.

・Bank transfer After completing the order, please transfer the total order price to the designated bank account.
In addition, the transfer fee will be borne by the customer.

・Paidy next month payment (convenience store/bank)
We will issue an invoice on the 1st of the following month, and will notify you by email or SMS (short message) by the 3rd of the following month.
Payment methods are convenience store payment (convenience store installation terminal), bank transfer and account transfer.
Payment deadline is 10 days for convenience store payment and bank transfer. In the case of direct debit, the amount will be withdrawn on the 12th*. However, it may be the 20th* in January and May.
Depending on the payment method, a fee will be charged for each monthly payment (billing). In the case of convenience store payment, the transfer fee is 356 yen (tax included), and in the case of bank transfer, the customer is responsible for the transfer fee. In the case of fund transfer, no payment fee will be charged.
Payment method Convenience store Bank transfer
(automatic withdrawal from bank account)

・Bank transfer payment deadline 10th 12th* Payment fee up to 10th *Only occurs once a month, regardless of the number of uses

356 yen (tax included) The transfer fee varies depending on the financial institution
*If it falls on a bank holiday, the next business day

[Regarding inquiries to the shop]

For inquiries to our company, please contact us from "Contact Us" on the official LINE.
We will reply to your inquiry within 1 business day, excluding weekends and holidays.
Please note that we cannot provide support even if you receive an email or a phone call.

[Other precautions]

1) Our products have a high degree of liquidity in inventory, and may be out of stock or defective in shipping after an order is placed. In the unlikely event that an item is out of stock or has been shipped, we will contact you by email.

2) The color of the product may differ from the image due to indoor lighting conditions. Also, the characteristics of each monitor of the device you are using may differ, so please understand before purchasing.

3) In principle, we do not accept changes, additions, or cancellations of products after the order is completed.

4) Your personal information will not be used for anything other than shipping and promotions such as e-mail magazines.

If you have any questions or concerns, please fill out the necessary information from the inquiry window and contact us.