Q&A

배송 기간은 제품 유형에 따라 다릅니다.

■ 일반 제품

지불 확인에서 배송까지약 3-10 일 (주말과 휴일 제외)그것은.

■ 사전 판매 제품

배송 시간은 제품 및 주문 타이밍에 따라 다릅니다.
일반적으로 지불 확인에서 배송까지약 5-15 일 (토요일, 일요일 및 휴일 제외)그것은.

■속도 운송 제품

지불 확인에서 배송까지약 1 ~ 3 일 (주말 및 휴일 제외)그것은.

* 일반 제품을 주문한 후 속도 운송 제품으로 변경할 수 없습니다.

* 다른 유형의 제품을 구매할 때모든 제품을 사용할 수있는 배송그럴 것입니다.

If it is displayed in the order history of My Page, it has been completed successfully. Please check them.
If it is not displayed, please check whether you have logged in with a different email address (including mis-registration).
(*The contents of the order confirmation will be displayed in the order history.)

Please note that the receipt of the order completion email may not be delivered due to incorrect registration of the member's email address or the security settings of the email software. Please note.

You can check the order completion email, or if you have an account, you can check the order status from "Menu" → "Login" → "Order History".

주문 리셉션 이메일 및 배송 이메일과 같은 이메일은 [info@wondernoah.com나는 그것을 보내겠습니다.

도메인이 설정된 경우 사양을 취소하십시오.
또한 터미널 설정에 따라 스팸 메일 폴더에 배포 될 수 있는지 확인하십시오.

또한 모바일 이메일 주소의 "도메인 지정 영수증"또는 "Sashimashi E- 메일 거부 설정"을 사용하는 경우 이메일을받지 못할 수 있습니다.
문제를 해결하기 위해 죄송하지만 설정을 확인하고 수신 허가 주소에 이메일 주소를 추가하십시오.

If you would like to change your shipping address, please contact us immediately.

From "Inquiries" on the official LINE,

"Customer after ordering" → "Delivery" → "I want to change the delivery address"

We will accept more.

However, please note that changing the delivery address after the order has been confirmed may incur additional shipping charges .

In addition, we cannot accept any address changes after the shipping notification , so please make your own arrangements from the tracking number we have sent you .

We receive orders from many customers at the same time, so there may be rare cases where the product is sold out due to misplacement, etc., and the product cannot be delivered.

In addition, there are many cases in which an unexpected product defect is discovered at the time of shipping, etc., and a replacement stock cannot be prepared.

We apologize for the inconvenience and appreciate your understanding.

If the delivery company's pick-up deadline has passed, it will be returned to us. In that case, we do not accept resending, so please make sure that you can pick it up before ordering.

The product images are posted as close to the actual product as possible. Please be sure to check the image on the product page for the color and design.

*There may be differences in color depending on your monitor settings.

죄송합니다. 제품 자체에 결함이나 결함이있는 경우에만 반품 또는 환불됩니다.

We are very sorry, but we cannot specify the date and time.

I'm sorry. Only if the product itself is defective or missing, it will be eligible for return / refund.
If you have any questions about the size, please contact us from the official LINE "Contact Us" → "Product Questions" before purchasing.

"Cooling-off" is a system applied to door-to-door sales. Application of cooling-off is not obligatory for mail-order sales.
Our Internet sales are mail-order sales that allow customers to access and make their own decisions before placing an order, and to understand and confirm the details of their purchases, so the cooling-off system does not apply.

We do not issue separate receipts. For documents that can be used as a receipt, please check each payment method item below.

・Credit card payment

Please use the statement of charges issued by each credit card company as a receipt.
(Because the credit card company bills the customer, we cannot issue a receipt.)

・QR payment

Please note that we cannot issue receipts.

We are very sorry, but the coupon cannot be used after the purchase.

Please use it on your next purchase.