Legal notice

URL
wondernoah.com

Sales Price
The selling price is the amount shown on the label (price shown, excluding consumption tax). In some cases, a separate delivery charge may apply. Please check the product details page for delivery charges.

Incidental charges other than the product price
Shipping fee: Please check here.

Bank transfer fee: Varies depending on the financial institution.

Payment Methods
Credit cards, Amazon Pay, Google Pay, Apple Pay, komoju, PayDeals, Rakuten Pay

Payment time
Various credit cards/Amazon Pay/Google Pay/Apple Pay/komoju
Please contact the company you are using directly.

Lump-sum payment
・We will issue an invoice on the first day of the following month for the confirmed invoice at the end of each month, and notify you by e-mail or SMS (short message) by the third day of the month.
・Payment can be made at convenience stores (payment at a convenience store terminal), bank transfer, or account transfer.
・Payment is due by the 10th for convenience store payments and bank transfers. In the case of direct debit, the amount will be deducted on the 12th. However, the payment date for January and May may be the 20th.
・Depending on the payment method, a handling fee will be charged for each monthly payment (billing). For convenience store payments, a 356 yen (tax included) fee will be charged, and for bank transfers, a transfer fee will be charged. In the case of account transfer, no payment fee will be charged.
In case of installment payment
・Payment will be made from the second month following the date of application (usage).
・Please check your payment statement in MyPaidy or your monthly billing statement.

Time of delivery of goods

We will ship from our affiliated warehouse after your order is placed.
The products will arrive within 7 to 28 business days after shipment, depending on the country of destination.

■Normal merchandise
We aim to ship within 3~7 business days (excluding Saturdays, Sundays, holidays, etc.) after confirming payment.

■presale Products
Delivery time depends on the product and the timing of your order.

Cancellation (Cancellation of Orders)
Orders cannot be cancelled for any reason as the order will be automatically processed once placed.

Product Returns
If you would like to return an item, please use our contact form or send your request to info@wondernoah.com with the “reason for return”.After receiving your application, we will provide you with information on how to return the product. However, we will not be able to accept returns under any of the following circumstances. Please note that we cannot accept returns in any of the following cases.
Please note that the delivery charge for the order will not be refunded.

Ineligible return conditions
・If you wish to return or exchange an item for your own reason.
・Items that have been in our warehouse for more than 3 days after arrival.
・Items that have not been received within 5 days after the return/exchange authorization.
・If the product shows signs of use, damage, or stains.
・If the tags or accessories of the merchandise are missing
・If you return the merchandise by a method other than the method specified by us.
・If the product was sold under special conditions such as coupon or sale.
・Orders that are marked as “non-returnable” or “sale” on the product page or campaign page.
・Underwear, swimsuits, accessories, and other items that come in direct contact with the skin without undergarments
・About loose threads (thread trimming)
There is nothing wrong with the product itself if the threads are not so frayed that they will open a hole when pulled. We ask that you cut the loose threads with scissors and use the product.
If you think the product is defective, please contact our customer support by e-mail with an attached picture.

Product Replacement
We are sorry, but at this time we do not offer exchanges. However, you can place a new order and complete the return procedure. We will process the refund upon receipt of the returned package.

※The above terms and conditions are subject to change without notice. Please understand that the above conditions are subject to change without notice.

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