*If you are purchasing a product that will be shipped immediately, please purchase the one with the [Immediate shipping] notation. After ordering a regular product, it is not possible to change it to a product that will be shipped immediately.
〇 Delivery period for each product
■ Standard delivery
It takes about 8 to 26 days (excluding weekends and holidays) from confirmation of payment to shipment.
*As of December 2022, it takes an average of 8 to 15 days (excluding weekends and holidays) to ship.
■ Same-day shipping products
It will be within 3 days (excluding weekends and holidays) from confirmation of payment to shipment.
*It will take at least 3 to 7 days (excluding weekends and holidays) to reach you.
〇 Flow up to delivery for each product
■ Flow from order to delivery for standard delivery 🚚
STEP1. Product arrangement (4-6 business days after ordering)
After completing your order (payment confirmation), we will place an order with the manufacturer on the next business day → We will inspect the product, wrap it and pack it to prepare for shipment.
STEP2. Ship products from overseas to domestic warehouses (3 to 10 business days after ordering)
From the overseas shipping base, it passes through customs and is airlifted to Japan → After arriving in Japan, it passes through customs again and is transported to a domestic warehouse.
STEP3. Ship from domestic warehouse (4-7 business days after order)
After the product arrives at the warehouse, it is carefully inspected again to make sure there are no problems, packed, and then shipped to the customer through a delivery company.
■ Flow from ordering to delivery of products shipped on the same day 🚚
STEP1. Ship products from overseas to domestic warehouses (1-3 business days after ordering)
After completing the order (payment confirmation), it will be airlifted from the overseas shipping base to Japan through customs.
→ After arriving in Japan, the goods pass through customs again and are transported to a domestic warehouse.
STEP2. Ship from domestic warehouse (3-7 business days after order)
After the product arrives at the warehouse, it is carefully inspected and packed again to ensure there are no problems.
→ We will ship to the customer through a delivery company.
*Shipping time may vary for each product. Please note that it may take longer than usual.
*If you order multiple items, they will all be shipped together. Please be careful if you purchase same-day shipping products and regular products together.
*Delivery to Hokkaido, Okinawa, and remote islands may be delayed.
*The delivery date is only a guideline. Please note that it may change depending on the logistics situation.
Nationwide shipping fee is ¥1200 ( * free shipping for orders over 12,000 yen (tax included) ).
〇 delivery company
Our affiliated shipping companies are as follows.
Tracking site: https://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijoinput.jsp
Tracking site: https://toi.kuronekoyamato.co.jp/cgi-bin/tneko
Tracking site: https://www.post.japanpost.jp/int/ems/delivery/index.html
〇 Reflection of tracking number
Regarding the reflection of the tracking number, the tracking information will be reflected when the delivery to the domestic collection/delivery company is completed after customs clearance. Normally, it takes about 3 to 5 days for customs clearance , but if there is a delay in customs clearance, the delivery of the product may be delayed from the above schedule.
Please note that we are not responsible for delays due to such reasons.
Please allow enough time for your order.
〇Regarding long-term absence and incomplete address
If the customer is absent, please request redelivery by yourself from the absence notification.
Products whose storage period has expired due to absence or incorrect address will be automatically returned to the international carrier and discarded.
Products that have passed the storage period will be discarded, so we cannot accept any correspondence such as re-shipment or refund under any circumstances.
If cancellations continue due to customer's convenience (long-term absence, incomplete address), we will take measures to limit payment methods.
Please make sure that you receive the ordered products within the period.